Common Issues and Troubleshooting

Troubleshooting

"Failed to load data"

Check that your Google Sheet still exists and hasn't been deleted

Make sure you haven't revoked SheetApps access in Google Account settings

Try signing out and signing back in

Dashboard looks wrong

Use the AI chat to fix it: "The chart is showing the wrong column"

Click "Refresh" to reload the latest data from your Sheet

Re-generate the dashboard from My Apps if needed

"Rate limit exceeded"

Free tier has daily limits on AI operations

Wait until the next day, or upgrade to Pro for higher limits

Slow loading

Large sheets (5,000+ rows) may take a few seconds to load

Data is cached for 60 seconds — subsequent loads are faster

Consider splitting very large sheets into multiple tabs

Need more help?

Use the chat widget (bottom-right corner) to reach our support team directly.